Privacy Policy

Your Privacy is very important to me, and I will not collect or store any confidential information. I will only email you occasionally, if you subscribe to my mailing list, but I will not share your contact details with any third parties. You can unsubscribe from my mailing list at any time.

I do not currently have any software capable of collecting your IP address and/or browsing history etc., so this too, will not be captured or stored by "the BLACK edit".

 
Payments & Shipping

Payments are made through a secure SSL portal, which is processed via a third party. "the BLACK edit" does not collect or store your payment information (such as credit card details).

Orders are processed within 24 hours of the order being placed, and dispatched as soon as possible. Lead times vary depending on the products purchased, as most of the products listed are made-to-order. As a guide: candles are usually ready to ship within 3-7 days, and framed prints within 7-14 days. Downloadable content is emailed through immediately (automatically).

Shipping times vary depending on your location, but is usually 1-2 weeks max. within Australia.

Please note that due to the size of some products, these are shipped within an "Authority to Leave", so it is best to make sure someone will be home to accept the delivery.

Shipping charges and lead times for furniture sales will be calculated upon placement of order, and you will be contacted via email to arrange payment of the shipping costs.

By placing your order online you are committing to the purchase, and refunds will only be given if the item is discontinued.

 
Returns Policy

Please choose carefully as I cannot offer a refund for a 'change of mind'. A replacement or exchange can be processed, if the product is received damaged or faulty.

Should you receive a damaged or faulty item, please notify me immediately (within 1-3 days). Please send through some photos of the damaged product (including packing materials) to theblackeditau@gmail.com for assessment.

 

Please keep hold of your packing materials, as these will be required for the return.

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